Contacting Greyhound Bus: Easy Ways To Reach Out

Greyhound is a provider of intercity bus transportation across the US, Canada, Mexico, and Australia. They offer affordable fares, flexible schedules, and comfortable buses with amenities like onboard entertainment, extra legroom, power outlets, and restrooms. With over 1,800 destinations and an easy online booking system, planning your trip with Greyhound is simple and convenient. In this paragraph, we will discuss the various ways in which you can contact Greyhound Bus Lines to make bookings, enquiries, or resolve any issues.

Phone and email contacts

Greyhound offers 24/7 phone support for customers with safety concerns. If you feel your driver is not driving safely, you can call Greyhound's dedicated safety phone line at 1800SAFEBUS (1-800-723-3287).

For customers using a text phone, Greyhound also provides a TTY or TDD phone line at 1-800-345-3109, which is open 24/7.

Greyhound provides a phone number for customers who need assistance with booking tickets for groups of 10 or more. You can reach their group sales team by calling 1-844-GRP-TRIP (1-844-477-8747). This phone line is open from 8 a.m. to 4 p.m. Central Time, Monday through Friday, and is closed on Saturdays, Sundays, and major holidays.

For general customer service inquiries, you can reach Greyhound by calling (214) 849-8966 or emailing [email protected]. Their international telephone number is +1-214-849-8100.

Greyhound Australia provides a dedicated phone line for customer inquiries: 1300 GREYHOUND (1300 473 946). For international calls, the number is +61 7 3155 1550. Their customer service hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. AEST, and Saturdays, 8:00 a.m. to 2:00 p.m. AEST. They are closed on Sundays and public holidays.

International contact number

If you are an international caller and need to contact Greyhound Bus Lines, you can reach them by calling +1-214-849-8100. This number is specifically provided for callers outside the United States.

Greyhound also provides a toll-free number, 1-800-531-5332, which is specified for callers within the United States who speak Español.

Greyhound has a dedicated customer service line, which can be reached at (214) 849-8966, and a toll-free number, (800) 231-2222.

For callers in Australia, the international call number is +61 7 3155 1550. This line is open Monday to Friday from 8:30 am to 5:00 pm AEST, Saturdays from 8:00 am to 2:00 pm AEST, and is closed on Sundays and public holidays.

Greyhound also provides a range of other contact methods, including email and online forms, and physical addresses for their headquarters and customer service teams.

Lost and found

If you have lost something while travelling with Greyhound, you can submit a Lost Item Request. Greyhound will do what they can to help you retrieve your lost items, but they expressly disclaim liability for any lost or damaged baggage.

You can find out more about the baggage process and what to expect in terms of resolution on the Greyhound website. Here, you can also learn more about the process of changing tickets, adding bags, and managing your booking.

Greyhound also offers a toll-free phone number for booking tickets, which is open 7 days a week, 24 hours a day. Additionally, you can download the Greyhound app or book tickets on their website.

Ticket changes

You can also cancel your ticket and receive a refund in the form of a voucher, which can be used for future trips. Cancellations can be made up to 15 minutes before the scheduled departure time. It's important to note that trips can be changed up to 15 minutes prior to the scheduled departure time as well.

If you need to add baggage, you can do so through "Manage My Booking". Baggage fees will apply, and the number of pieces allowed will depend on the baggage compartment capacity.

For more complex changes or issues, you can contact Greyhound by phone or email. Their customer service team is available 5 days a week, Monday to Friday, from 8 a.m. to 4 p.m. Central Time. They are closed on Saturdays, Sundays, and major holidays.

Customer complaints

If you have a customer complaint about Greyhound Bus Lines, there are several ways to get in touch and resolve your issue.

Phone

You can call the Greyhound customer service team on the following phone numbers:

• Main: (214) 849-8000
• Customer service: (214) 849-8966
• Toll-Free: (800) 231-2222
• International: +1-214-849-8100
• Baggage claims and service department: (214) 849-6246

Email

You can also reach out via email: [email protected].

Mail

Alternatively, you can send your complaint by mail to the following addresses:

• Greyhound Lines, Inc P.O. Box 660362 Dallas, TX 75266
• Greyhound Bus Lines: 350 North Saint Paul Street Patriot Center Dallas, TX 75201

Online

You can manage and edit your booking online, as well as find answers to frequently asked questions on the Greyhound website.

Frequently asked questions