Rescheduling Your Greyhound Bus Trip: A Quick Guide

If you need to reschedule your trip on a Greyhound bus, you can do so by contacting Greyhound directly or by using the Manage My Booking feature on their website or mobile app. Changes to your trip can be made up to 15 minutes before the scheduled departure time, and there is a fee for changing the date and time of your trip. It's important to note that changes do not include departure or arrival locations, and all tickets are non-exchangeable after the bus has departed.

Cancelling a Greyhound ticket

If you need to cancel your Greyhound bus trip, the process is straightforward. Greyhound's official website outlines the steps to take if you need to make changes to your booking.

Firstly, you can cancel your ticket up to 15 minutes before departure and receive a refund. This refund can be full or partial, in the form of a voucher, depending on how far in advance you cancel. For example, if you cancel one day and three hours before departure, you will receive a 50% refund. The refund amount is calculated based on the exact time of departure.

Additionally, if you had any extras with your booking, such as seat reservations or excess baggage, these will be refunded in full. However, booking and service fees are non-refundable.

To cancel your ticket, you can use the "Manage My Booking" feature on Greyhound's website or mobile app. This feature allows you to make changes to your booking, such as cancelling, refunding, or changing your ticket details. It is a quick and easy way to manage your travel plans.

Remember to review the terms and conditions provided on the Greyhound website for further details on their cancellation policy and any applicable exclusions or limitations.

Changing a Greyhound ticket

If you need to change a Greyhound ticket, you can do so through the "Manage My Booking" section of the Greyhound website or mobile app. You can change your departure date, time, or destination up to 15 minutes before the scheduled departure time. Changes to passenger details, such as small typos or phone number updates, are also free of charge.

To make changes to your ticket, you can instantly cancel or refund your original ticket and use the remaining value towards your new ticket. The refund will be in the form of a voucher, which is valid for 12 months. The amount of your refund depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 2 days and 3 hours before departure, you will get a 50% refund. Extras like seat reservations and excess baggage are fully refundable. Booking and service fees are non-refundable.

Alternatively, you can contact Greyhound directly by phone at +1 (800) 231-2222 to change your ticket for a $20 fee prior to the departure date. Please note that changes made by phone only include the date and time of the trip, not the departure or arrival locations.

Getting a refund

If you need to cancel your Greyhound bus trip, you can do so up to 15 minutes before departure and receive a full or partial refund in the form of a voucher. The amount of your refund depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 2 days and 3 hours before departure, you will get a 50% refund. The calculation is based on the exact time of departure (hour, minute, second). Extras like seat reservations and excess baggage are fully refundable, but booking and service fees are non-refundable.

You can cancel your ticket online by visiting the "Manage My Booking" section of the Greyhound website, where you can also change your booking date, time, or destination. Alternatively, you can contact Greyhound directly by calling +1 (800) 231-2222 to change your ticket for a $20 fee prior to the departure date. Please note that changes can only be made to the date and time of the trip, not the departure or arrival locations.

If you experience a departure delay of more than 120 minutes, you may be eligible for a refund. Contact Greyhound with the details of your trip, and they will review your request.

It's important to note that all tickets are non-refundable after the bus has departed, and if you choose not to travel, the cost of the ticket will not be refunded.

Changing passenger details

If you need to change the passenger name or contact details on your Greyhound booking, you can do so through the "Manage My Booking" feature on the Greyhound website. Small changes, such as fixing typos or updating your phone number, are free of charge. You can update your contact details at any time, and it is recommended that you keep them up to date so that you can receive SMS updates about your trip.

You can also add excess and/or bulky baggage to your booking through "Manage My Booking". The number of pieces you can add depends on the baggage compartment capacity, and additional baggage fees will apply.

Remember that you can change your booking details, including passenger information, up to 15 minutes before the scheduled departure time.

Changing trip details

If you need to change the details of your Greyhound bus trip, you can do so in several ways.

Firstly, you can use the Manage My Booking feature on the Greyhound website or mobile app. Here, you can change your booking date, time, or destination, as well as passenger details, up to 15 minutes before your scheduled departure. Small changes, such as correcting typos in names or updating phone numbers, are free of charge. However, changing the date, time, or destination of your trip will incur a $20 fee. You can also cancel your ticket and receive a full or partial refund in the form of a voucher, which can then be used to book a new trip.

Alternatively, you can contact Greyhound directly by calling their 24/7 toll-free number at 1-800-531-5332 within the United States or 214-849-8100 from outside the country. Changes made over the phone will also incur a $20 fee. It is important to note that changes can only be made to the date and time of the trip, not the departure or arrival locations. Additionally, all tickets are non-exchangeable after the bus has departed, and no refunds will be provided for unused tickets.

For groups of 10 or more, you can also get in touch with Greyhound by phone or email to book a chartered bus with door-to-door service.

Frequently asked questions